Get help fast when you need it…
Frequently Asked Questions
Will you support more than one site?
Our monthly care plans are just for the one website. You are welcome to sign up twice if you have two sites. The great news here is that we has priced this so low in order to allow you to purchase a plan for multiple WordPress sites.
I’m thinking about signing up… when will you fix my site down issue?
First, we need to check your details and activate your account. Once that is done, you are welcome to submit your support request to get your site back online. We aim to start working on solving your problem right away after you sign up.
How often are the updates made?
We will complete your WordPress core, plugins and theme updates once a month which will happen in the first week of each month. We will also ensure that your entire site is still functioning perfectly after the updates are completed.
What does FREE site down support mean?
We will jump into action at no additional cost any and all times where your website is not accessible. An example of this would be let’s say you are dealing with a white screen of death issue where you cannot see your website at all.